Refund policy
Return Window
Harbor Tide accepts returns for both defective and non-defective products. A return has to be requested within 30 days of delivery. Returns are by mail only. Write to us before you ship anything back so the order can be confirmed and the return instructions sent.
Condition
An item qualifies only in new condition: unused, unworn, with tags, in the original packaging, and with the receipt or other proof of purchase.
How A Return Starts
Email hello@harbortide.com with the order number, the checkout email, and the item. If the request qualifies, return instructions follow. A package sent without that step may be refused.
Who Pays Return Shipping
Returns are by mail. There is no restocking fee on an eligible return.
- If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
- If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.
A trackable method is recommended.
Damaged, Defective, Or Incorrect Items
Look the order over when it arrives. If something is damaged, defective, or incorrect, email the order number and photos so the issue can be reviewed.
Exchanges
We do not accept exchanges. If you need a different size, color, or item, return the eligible original for a refund under this policy and place a separate order.
Refund Timing
After the return is received and inspected, we email the decision. An approved refund goes back to the original payment method within 10 days. A bank or card issuer may take longer to post it. If more than 15 days have passed since approval, email hello@harbortide.com.
Email: hello@harbortide.com
Phone Number: 786-220-2639
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST
Harbor Tide is operated by F1 Group LLC.
Location:
710 Mulberry Pl
Valley Stream, NY 11581
United States